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PACS (Picture Archiving and Communication System) Help

Please use the numbers on this page if you experience any issues with PACS.

- Diagnostic workstations malfunction

- Web1000 access problems

- Report creation or signing problems

- VPN problems.

HC/JMC PACS Help

  • M*Modal User Guide
  • Radiology Systems Orientation Guide

    •     Extention Pager
    Main Call (619) 471-0244 or
    Request a service/change
    Report an issue (incident)     		1-0244 290-3936
    Amy Radonich Assistant Director of Imaging Services with Imaging Informatics 1-0736 Text To Cell
    Scott Coberly Imaging informatics Manager 3-3061 Text To Cell
    Michael Crook Computer Resource Manager 3-2942 Text To Cell
    Eric Quesada Hardware Manager 1-3917 290-8100
    Virginia Lizama Imaging Informatics Analyst 1-0195 290-3195
    Dana Leslie Imaging Informatics Analyst 1-9423 290-5061
    Matthew Hyatt  Imaging Informatics Analyst 3-6437 290-6563
    Danny Phan Imaging Informatics Analyst 1-0367 290-6552
    Uly Macapinlac Imaging Informatics Analyst 3-3782 290-5870
    Nhan Pham Imaging Informatics Analyst 3-5796 290-3701

    VA PACS Help

    PACS support

    - During Workhours (7:30 am – 4:00 pm M-F): x6248 (please leave a message)

    - 24/7 support: IT Help Desk: (800) 921-9278 or VISN Help Desk: (858) 552-8585 x4767

    PIV exemption

    Call the Enterprise Service Desk at (855) 673-4357. Ask for a permanent exemption and give two reasons:

    - Access VA using iPAD

    - Access VA from university were you cannot install PIV reader


    El Centro PACS Help

    ERMC (El Centro Regional Medical Center) PACS support is available at (760) 482-5300.

    Also can email helpdesk@ermc.org.